Privacy Policy

1. Who We Are

TrailForgeOra ("we", "us", "our") operates the website trailforgeora.com — a free social casino entertainment platform. We are committed to protecting your privacy and handling any personal data we collect with transparency and care.

2. Information We Collect

We may collect the following types of information:

• Contact form data: Name, email address, and message content when you contact us via our Help page.
• Usage data: Anonymous analytics data including pages visited, time on site, browser type, and device type — used to improve our platform.
• Cookie data: Cookie consent preferences and session information. See Section 6 below.

We do not collect: financial information, payment details, government IDs, or any sensitive personal data. We do not require account registration.

3. How We Use Your Information

• To respond to enquiries submitted via our contact form.
• To improve the performance and content of our website.
• To comply with legal obligations.
• To maintain the security and integrity of our platform.

4. Legal Basis for Processing (GDPR)

Where applicable under GDPR, we process personal data on the following legal bases:

• Consent: When you submit a contact form or accept cookies.
• Legitimate interests: For website analytics and security purposes.
• Legal obligation: Where required by applicable law.

5. Data Retention

Contact form submissions are retained for up to 12 months. Analytics data is retained in aggregate, anonymised form. We do not retain personal data beyond what is necessary for the purposes described in this policy.

6. Cookies

We use the following types of cookies:

• Essential cookies: Required for basic site functionality, including storing your cookie consent preference.
• Analytics cookies: Anonymous usage data to help us understand how visitors use our site (only if you accept cookies).

You can manage cookie preferences via the banner displayed on your first visit. You may also delete cookies through your browser settings at any time.

7. Third-Party Services

Our platform embeds third-party game content (e.g., the Nine Lucks game iframe from free-slots.games). These third-party providers may have their own cookies and data practices, which are governed by their respective privacy policies. We encourage you to review those policies.

We link to external organisations including BeGambleAware (begambleaware.org) and GamCare (gamcare.org.uk). We are not responsible for the privacy practices of these third-party sites.

8. Your Rights

Under applicable data protection law (including GDPR where applicable), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability (where technically feasible).
• Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via our Contact page.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

10. Children's Privacy

TrailForgeOra is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of TrailForgeOra following changes constitutes acceptance of the revised policy.

12. Contact

For any privacy-related enquiries, please contact us via our Contact page.